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Welcome to the SprintPCS-sucks Blog. I started this Blog as a method to relieve a little stress, vent some frustration, effect some action against Sprint PCS cellular service, and hopefully entertain. You can post anonymous comments or you can register for an account.
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Date of post: 8/28/2009 10:08:22 AM Subject: Sprint shenanigans!! Posted by: anonymous
I also had a 2 year contract with Sprint that started in 2007. I had two phones that stopped working and was fed up with their bad phones and the fact that I had a $29.99/month plan but was paying around $65 to $70 per month instead. They said it was because I went over my minutes “every now and then” and also text messages. I went into the store again to get a third phone. This was the third phone in less than 2 years I had to get. I was told that I didn’t qualify for a discount on the phone (also called the “upgrade”) because my contract did not end until two more weeks. The employee said, but let me “see what I can do for ya.” So he says “ok, you qualify for an early upgrade.” So I get another phone and pay $100 bucks for it. I wasn’t told however, that it automatically means that I agreed for another 2 year contract. I guess they remember to forget in these situations to tell you that a new 2 year contract is part of the deal. I went in there because I needed a new phone, not another contract. I found out later at home about it and was fuming. I read the receipt and it says I have 30 days to return it with no fees or anything.
So I go back to the store a few days later and return the phone. The Sprint guy says “ok buddy, we’ll take care of it.” They sure did take care of it. A few weeks later I get a bill for $200 bucks for an early termination fee. In the same envelope comes a little message about how they are being sued for charging customers illegaly for early termination fees. Ironic is it not? So I call them back again and ask why? I was told that when I upgraded the phone, that my old contract was not due to expire until November. Although the guy I talked to at the store said “two more weeks”….hmmm. This new contract that I “signed up” for, or rather they signed me up for without at least a warning, was in July of this year, 2009. Since I cancelled the new one and did not return to the old one which apparently was not over until November, then I had to pay the early termination fee. Its funny how in the store when you get a new phone or whatever, they never explain these things. But when you call customer service all pissed off already all of a sudden everything is explained to you. Why would I agree, I said, to cancel a contract that is only a few months away from expiring in order to pay $200 for? It would have been nice if I was told, “hey remember that your old contract is still active, even though you signed up for a new 2 year contract.” That sounds like two contracts being active at the same time. I really hate these guys and their shenanigans. They are twisted and deliberately misinform you in order to screw you when you find out what they’re up to. The supervisor pretty much said it was my fault but that he could cut it down to $100 bucks. I told him fine, but that I would never be returning to Sprint, and tell my friends, co-workers and everyone I know what they are up to and not sign up with them or cancel. I have a friend who sells cell phone services as well. I will be telling him to NOT recommend sprint to his customers too. A hundred bucks more is what I have to pay in order to never deal with them again.
Abel
Sunday, August 16, 2009
Date of post: 8/16/2009 3:08:09 PM Subject: The last straw Posted by: anonymous
I bought a new Blackberry from Sprint about a year ago to upgrade from my Palm Treo. I agreed to a 2 year contract on the Blackberry and signed a 2 year subscriber agreement (I was given a copy of it). My husband wanted to add a new phone line to my old Treo. The salesperson never asked about a renewal agreement, never asked about a term, just added a phone number. My husband has never used the new line and I just tried to cancel it. Sprint insists that I pay a $150 early termination fee, even though we did not agree to any term (especially 2 year), and we were never given a 2 year subscriber agreement for it. Sprint even acknowledged there were discrepancies in the way the line was set up and confirmed it looked like we did not agree to the 2 year agreement. I hate this company. Incredibly, I have been with Sprint for more than 10 years and the shady business tactics never end. This is the last straw. I am going to cancel all of our subscriptions early (4 phones and 2 mobile broadband) and pay Sprint the early termination fees in exchange for some peace of mind in changing to a carrier that (unlike Sprint) does not engage in deceptive business practices. Enough is enough.
Sunday, August 09, 2009
Date of post: 8/9/2009 2:41:36 PM Subject: 'dead phone' Posted by: uncachelle
My phone would not power up -- even when plugged in. I went to the Sprint store and was told it would be $100.00 to determine the source of the problem. I requested that they download my contact / phone list -- $100.00 fee [provided they could power up the phone].
I have a suspicion that the phone 'died' because it is about 3 years old -- an excellent source of revenue for Sprint -- 'kill' phones after X# of years.
As a customer for 9+ years, 3 lines + Broadband -- it is deplorable that Sprint doesn't provide customer service, if for no other reason than my loyalty / stupidity.
