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Date of post: 2/23/2009 8:51:29 PM
Subject: My chat session copied and pasted
Posted by: anonymous
I only omitted my name and address, this is pure Sprint at it's finest.............
10:42:35 PM System Connected to sprint-ap1.cnxchat.com
10:42:36 PM System Session ID: 5236848
10:42:41 PM System Please hold and the next available agent will be with you shortly.
10:42:42 PM System Hi! Thanks for waiting. Because we take your security and privacy very serious, please be prepared to provide your account PIN or password or security answer.
10:42:42 PM System Even though you may have already logged in to My Sprint, this info is used to verify account holder information.
10:42:42 PM System Matthew L has joined this session!
10:42:42 PM System Connected with Matthew L
10:42:42 PM System Thank you for contacting Sprint. My name is Matthew L. How may I assist you today?
10:43:21 PM KH hi, I am inquiring about switching my phone service to a broadband card.
10:43:36 PM Matthew L How can I assist you?
10:43:55 PM KH hi, I am inquiring about switching my phone service to a broadband card.
10:44:48 PM KH hello
10:44:54 PM Matthew L You would need to speak to sales to order a broadband card
10:45:24 PM KH terminating phone for a broadband card?
10:47:06 PM Matthew L I would be more than happy to assist you today. In order to access your account, may I have the 10 digit mobile number you are inquring about today?
10:47:27 PM KH 7274923750
10:47:46 PM Matthew L Thank You
10:47:51 PM Matthew L May I have your account security pin or passcode?
10:48:02 PM KH day
10:48:51 PM Matthew L Your pin is a 6-10 digit number
10:49:20 PM KH oh, 600000
10:49:41 PM Matthew L Thank You
10:49:42 PM Matthew L One moment please.
10:51:06 PM Matthew L Do you know which card you would like?
10:51:40 PM KH I would like one that will adapt to the 4g network when it comes available in my area
10:51:56 PM Matthew L That is any of them.
10:52:11 PM KH oh really
10:52:34 PM KH I thought you had to have a specific card for wimax
10:57:33 PM Matthew L One moment please.
10:58:40 PM Matthew L So you want to just add a broadband card to this line and deactivate the phone correct?
10:59:15 PM KH yes, I'll take the U760 please
11:00:09 PM Matthew L One moment please.
11:01:09 PM Matthew L Let me transfer you to our add a phone line to finish this request.
11:01:46 PM KH right, but not really adding a phone line, right?
11:02:09 PM Matthew L Yes, just adding a broadband card to account.
11:02:34 PM KH so will the BB card then in effect have my old number
11:02:49 PM Matthew L Yes
11:02:55 PM KH ok, thank you
11:03:30 PM Matthew L Your Welcome
11:03:35 PM Matthew L One moment please.
11:03:40 PM System You are being transferred to another queue. Please stand by...
11:03:41 PM System Matthew L has left this session!
11:03:55 PM System Antonio J has joined this session!
11:03:56 PM System Connected with Antonio J
11:04:45 PM Antonio J Thank you for contacting Sprint. My name is Antonio. How may I assist you today?
11:05:21 PM KH So you want to just add a broadband card to this line and deactivate the phone correct?
11:05:40 PM KH that is a cut and paste from my session with Mattew L
11:06:01 PM KH Do i need ot go over it again
11:06:25 PM Antonio J Please allow me one moment to access your account.
11:07:30 PM Antonio J For account verification, may I please have the 6-10 digit pin number on the account or could you please answer your security question for me?
11:07:51 PM KH 600000 and "day"
11:08:35 PM Antonio J Thank you for the information. One moment please.
11:11:15 PM Antonio J I will be right with you.
11:11:20 PM KH np
11:13:53 PM KH so will my new BB card then in effect have my old number
11:14:20 PM Antonio J No, it will have a new number.
11:18:25 PM Antonio J Which data card would you like?
11:18:45 PM KH the U760 please
11:19:12 PM KH that's a good one right?
11:21:20 PM Antonio J Yes, its one of our newer ones.
11:21:38 PM KH great
11:25:40 PM Antonio J I will right with you.
11:29:40 PM Antonio J What address would you like to have it shipped to?
11:30:28 PM KH the address on file please, that is 750………..
11:31:00 PM Antonio J Thank you.
11:31:22 PM KH is there a cost here, or is sprint sending me a check or what?
11:31:45 PM Antonio J The charges will be billed to your account.
11:31:57 PM KH yes, question though
11:33:11 PM KH I have not been using my phone since I changed my plan the everything for $$..What is going to be the cost for this change and then the monthly bill thereafter
11:34:02 PM KH can you check, my minutes for the last 3 to 4 months
11:34:40 PM Antonio J One moment please.
11:37:25 PM Antonio J It will be 99.99 for the phone plan and 59.99 for the data card per month.
11:38:12 PM KH no I am terminating the phone
11:39:05 PM Antonio J There will be a $200 termination fee for line 3750.
11:39:27 PM KH why?
11:39:55 PM Antonio J Because the contract is not expired.
11:40:05 PM KH when does it expire
11:41:35 PM Antonio J It expires on 9/17/09.
11:42:10 PM KH I've had this number for about 5 or 6 years no?
11:42:35 PM Antonio J Would you like me to complete the order for the data card?
11:43:14 PM KH at this point no. So, that is it.
11:43:30 PM Antonio J Is there any other questions or concerns I can assist you with?
11:44:14 PM KH no
11:44:36 PM Antonio J We value your business and would appreciate you taking time to respond to a brief survey about your chat experience. To ensure you are able to participate, please disable all popup blockers before pressing the exit button to end the chat session. Additional feedback or comments regarding Sprint, your chat or chat agent can be sent to: sprint.customerappreciation@connextions.com.
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