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Welcome to the SprintPCS-sucks Blog. I started this Blog as a method to relieve a little stress, vent some frustration, effect some action against Sprint PCS cellular service, and hopefully entertain. You can post anonymous comments or you can register for an account.
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Date of post: 12/29/2007 5:59:17 PM Subject: Worked for sprint Posted by: anonymous
I used to work for Sprint for two years. While I was an employee they would lose my online payments and customer service sucked! I would always get someone only spoke ebonics with an attitude. I would PROVE the payment was withdrawn from my account and yet they would still shut off my service till they could prove I was right. Sprint was so rude to me. The whole time I worked for them I kept my verizon phone and even though they made mistakes they always took care of me. When I was with sprint I knew of Sprint employees that would call government 1-800 numbers they had accounts with and would have to pay by the minute to tie these numbers up on hold to generate more revenue for their accounts, Sprint is an evil company. I was an employee for two years.... I have seen their kitchen and I will never eat at their table again. They treat their employees like SHIT. And they will outsource in a heart beat. I tried for years to be loyal to them, but it's just not possible... Sprint is pure evil No one is perfect but Sprint doesn't even try to be better they just don't care.
Thursday, December 27, 2007
Date of post: 12/27/2007 9:07:12 AM Subject: Sprint Posted by: anonymous
Sprint is coming after me for $1700.00 in unpaid bills!! This is interesting because I have never had a Sprint account. I never got a bill, never got a warning, nothing. All of a sudden some bottom feeding collection agency is demanding "at least" $1350.00 or so and it will go away! Maybe, they say, I might be able to get ANOTHER Sprint account after that. I don't know who the F---k these people think they are, but after nine months of this shit, I am getting a lawyer and suing their ass off.
Date of post: 12/8/2007 3:26:56 PM Subject: Sprint Posted by: anonymous
As customer service agents we are extremely limited to what we can do for a customer..too many empathetic moves on our part and we lose our jobs...believe me I work with many reps who feel terrible when they arent able to resolve the issues the way the customer would like and if there were other jobs here most of us wouldnt hesitate to defect. The company is just too big now and its all about the investors return, as is the case with most mega corporations...not sure you would fair any better with any other wireless provider, its just the way business is done these days. And from inside- I can tell you they arent targeting the people who call in with legitimate concerns for cancellation, we have customers who are just plain whacko, and call us for ridiculous reasons on a too regular basis. It truly goes both ways, I do my job to the best of my ability and I am one of the more friendly CSR's, I have sat next to reps that shouldnt be doing the job, but trust me, poor customer service skills isnt tolerated, they eventually get caught and its bye-bye for them. Hope you can see it from our perspective once in a while, we truly get a lot of bad raps because we are on the front line. So from me, its " thank you for calling Sprint, we DO appreciate your business"
Date of post:12/8/2007 8:06:50 AM Subject:Sprint really does suck Posted by:anonymous
I recently called to have my service stopped for a few days.My daughter was getting unwanted phone calls from her xboyfriend.Well they ended up changeing my plan to a seasonal,what was on bill,which the charges were outragious.I spent weeks trying to straighten this out,and talked to many people about it.First they told it was right and I asked how it could be when I didnt want my plan changed.Found someone that took some off of first bill thought it was taken care of.Then got this months bill and it had not.My bill for this month is 637.36 with back charges.I have called the Better Business Bureau to file a complaint and see where it goes from there,maybe we all need to file a complaint against sprint or change providers.May be cheaper in long run to buy out contract.
Date of post: 12/1/2007 11:55:45 AM Subject: Unwarranted cancellation fees Posted by: lknapp
Original post: Just got of the phone after two hours, mostly on hold, attempting to resolve three cancellation fees totaling more then $400. In one case one phone was charged two cancellation fees, one for $199 and one for $150. All fees were said to be validated by a service change made almost two years ago that, according to them extended the contract on all four of my (family plan) phones for two years. Their record of my "contract extension" is unproveable yet they refused to back down on the charges. I will need to go to Small Claims court to get this resolved and will do so not because of the money but because of the principal. I've re entered this so as not to be anonymous.
Date of post:12/1/2007 11:49:49 AM Subject:Unwarranted cancellation fees Posted by:anonymous
Just got of the phone after two hours, mostly on hold, attempting to resolve three cancellation fees totaling more then $400. In one case one phone was charged two cancellation fees, one for $199 and one for $150. All fees were said to be validated by a service change made almost two years ago that, according to them extended the contract on all four of my (family plan) phones for two years. Their record of my "contract extension" is unproveable yet they refused to back down on the charges. I will need to go to Small Claims court to get this resolved and will do so not because of the money but because of the principal.
