Monday, October 29, 2007

Date of post: 10/29/2007 5:11:44 PM
Subject: Yall have it bad being a customer
Posted by: txcowboyfromhell20

I'm an employee. I've been with the company for a lil more than 4 months. After my arrival to my first store, I was already getting the "you came at the wrong time" speeches, which I ignored. I was told that employees used to actually make some money here. Those days are long and gone. Back when sprint actually paid their employees, more customers left the stores happy because the sales reps were actually paid well, and most of the time would bend over backwards for their customers.

I was told by older employees, that sales reps were given the oportunity to help the customers as they saw fit. They didn't have to worry about the fruadulant red tape that we as sales reps have to endure in order to do our jobs. Employees could pull up anything for a customer whithout having to refer them to an almost totally out-sourced customer service department. Back then, the employees were happy which made the customers happy.

Sadly now, we can't help customers as much as we could then. we have to enter more pin codes to even look up their accounts. Hell, now customers have to even give the name of their deceased dogs to access their account. I know its supposed to help the customer. But in the long run all it does is frustrate them, making 8 out of 10 take it out on the sales rep.

Yes, sprint puts food on my table, but i have found that this company will do everything it can to give as little to their front line reps. They screw us out of our commisions (our bread and butter) just so they can save a quick buck. They said they tried to throw us a bone, they gave those who didn't make sales qouta what they would have made if they were to make it. Then the next month they take it back because employees actually had an incentive to work and made qouta that next month.

To me, a huge reason why customers hate sprint so much is the customer service. Sprint smacks their reps upside the head with customer churn (cancelations), but what they don't see is employee churn. Disgruntled employees leads to pissed off customers.

Friday, October 26, 2007

Date of post: 10/26/2007 12:14:15 PM
Subject: OF COURSE, THEY SUCK!
Posted by: anonymous

I have been a Sprint PCS Customer for 0ver 6years. My main phone line wth them is a business phone . I got a 2nd phone on my line for my brother to use. $39.99 per month, 200 anytime minutes NO CONTRACT



When I got the phone, I noticed the phone was roaming and had 200 minutes of roaming. I called Sprint PCS and was told that it was an ERROR on their part and that the problem would be fixed. They advised me that as soon as I receive the bill, I should call in and the charges would be refunded.



I have been calling at least 5 different times. Each time, I am put on hold for over 1hr. They keep telling me that a request will be sent in to a different department and those charges will be refunded. Yet, even though I am not using the phone, I am showing more roaming charges, EVEN THOUGH THE PHONE LINE HAS BEEN SET TO NO ROAMING FROM DAY ONE! I called again several times and I am told the same thing. To date, the charges have still NOT been refunded. I have over $500 worth of roaming charges on a phone that was set for $39.99 per month. That is just ridiculous to be given a phone that is roaming in the same address that I live and have another line that is NOT roaming. It makes no sense to pay over $700 for a phone that was used for barely 1 and 1/2 half months. I have asked Sprint to fix the roaming charges to no avail.



The experience getting this issue resolved has been frustrating and horrible. I have spoken to several agents and supervisors who have been NO help. Most recently, I spoke to Charles, Agent # CAAV208. I also called the corporate office. I am sick of trying to solve this problem. The phone given to me was faulty, had the wrong coverage and was roaming the whole time. Yet, Sprint PCS expects me to pay for the error. I am at my wits' end as to how to get this resolved.

miss_carmen_t@yahoo.com

Date of post:10/26/2007 12:14:15 PM
Subject:None
Posted by:anonymous

I have been a Sprint PCS Customer for 0ver 6years. My main phone line wth them is a business phone . I got a 2nd phone on my line for my brother to use. $39.99 per month, 200 anytime minutes NO CONTRACT When I got the phone, I noticed the phone was roaming and had 200 minutes of roaming. I called Sprint PCS and was told that it was an ERROR on their part and that the problem would be fixed. They advised me that as soon as I receive the bill, I should call in and the charges would be refunded. I have been calling at least 5 different times. Each time, I am put on hold for over 1hr. They keep telling me that a request will be sent in to a different department and those charges will be refunded. Yet, even though I am not using the phone, I am showing more roaming charges, EVEN THOUGH THE PHONE LINE HAS BEEN SET TO NO ROAMING FROM DAY ONE! I called again several times and I am told the same thing. To date, the charges have still NOT been refunded. I have over $500 worth of roaming charges on a phone that was set for $39.99 per month. That is just ridiculous to be given a phone that is roaming in the same address that I live and have another line that is NOT roaming. It makes no sense to pay over $700 for a phone that was used for barely 1 and 1/2 half months. I have asked Sprint to fix the roaming charges to no avail. The experience getting this issue resolved has been frustrating and horrible. I have spoken to several agents and supervisors who have been NO help. Most recently, I spoke to Charles, Agent # CAAV208. I also called the corporate office. I am sick of trying to solve this problem. The phone given to me was faulty, had the wrong coverage and was roaming the whole time. Yet, Sprint PCS expects me to pay for the error. I am at my wits' end as to how to get this resolved.
miss_carmen_t@yahoo.com

Monday, October 22, 2007

Date of post: 10/22/2007 1:10:06 PM
Subject: sprint suck
Posted by: anonymous

what happened to customer service and does anyone think outside the box!!!



SPRINT SUCKS

Friday, October 19, 2007

Date of post: 10/19/2007 6:36:19 PM
Subject: Phone book transfer
Posted by: anonymous

My wife bought a new phone which broke in one week as the battery only lasted 1 day (without any use). I went to a Sprint direct store and they were informed by Sprint customer care that they (the store)could not replace/exchange the phone...I would have to mail it in. Then I asked what do I do for a phone during this time? They said they would transfer me (9th transfer so far) to another department for a replacement. They said it would cost $250 for the replacement untill it was returned.

So I finally have the two phones and before returning the old one I needed to transfer the phone book and hereis where I lost it! The original Sprint store I spent my 2 hours at said that I can just bring the phones in and the info would be transfered, but they failed to mention the the store would try to charge me $15 for the service because "I didn't have insurance" which I did not need beacuse the phone broke with in 30 days, but they were desperate for the $15 as it was 3pm and they had no sales to report to corporate so far. I explained to them what happened and they didn't care so I asked for the phones back and then realized I can transfer everything though the bluetooth feature. I can't waint for the two years to be over and I'm glad I have Verizon.

Thursday, October 11, 2007

Date of post: 10/11/2007 5:19:02 PM
Subject: Free Incoming Call
Posted by: anonymous

Been a Sprint customer for over 5 years. Recently switched to the free incoming plan as I receive many more calls than I make. In the past 2 or 3 months since switching my plan, I've all of a sudden been missing many calls while I am in my home or office. These are places where I have excellent Sprint Reception (I have full bars in these 2 places) Call me a conspiracy theorist, but I'm thinking that Sprint is somehow blocking incoming calls... Is this possible? Anyone ever heard of this? I swear I'm not paranoid I'm just very anal and notice details. Thanks for any help!!

Date of post:10/11/2007 5:00:27 PM
Subject:Forsee, Esrey, LeMay are gone, who's next?
Posted by:anonymous

now all they have to do is get rid of the rest of the idiot management team. Wait a minute if they do that who is going to run the corp? Hey folks it's not about Master Degree's a.k.a management,,, its about competence. They thoroughly screwed up long-distance, priced themselves right out of the business competing with the other carriers, now they're at it again, continued with cellular service.

Friday, October 05, 2007

Date of post: 10/5/2007 9:26:48 AM
Subject: number snatching
Posted by: gdedalmas

I have 6 numbers on my account for my wife and I and 4 children...same contract, same numbers for several years. on 10/2 at midnight my number stopped working and I found out that it simply vanished from my account.Sprint business never called me back ( I am a Sprint business client of a large Fortune 500 company) I have told them that I will withhold $ 50 / day this is not resolved ..I want my phone number back! This is a breach of contract and I will try to get out of sprint to go to Verizon

Thursday, October 04, 2007

Date of post: 10/4/2007 4:36:58 PM
Subject: Sprint Service
Posted by: anonymous

I was a sprint customer for 4yrs. until in June 2007 I received a letter from sprint thanking me for renewing my contract when I didn't because my contract was not up until August. When I called sprint to find out who renewed my contract I was told by a manager that the computer renewed my contract by itself but I would be transfered to recovery to have my original contract reinstated to it's original state. They transfered me but told the representative that I needed help with renewing my contract, when I explained myself to her, she actually checked my sprint account and told me that someone accessed my account on June 26, 2007 and renewed my contract and that the representative didn't leave or rep# whoever did it just put an initial D & there was no way to tell who did it. Well July 2007 I received my bill and it was saying that I went over my minutes which sent up a red flag because this has never happened for the 4yrs. I've had the plan which was 3,500 mins. I called sprint to find out why my bill was reading that I was over my minutes, I was put on hold and after 10 minutes the representative came back and told me that a supervisor said that they would credit me $250.00 back because there must have been a error internally with billing. My new minutes started on July 28,2007 and by August 14, 2007 sprint was telling me that I had used 2800 minutes, I called again to find out what was going on, the representative I got first was trying to help me by going over the day to day usage all of a sudden we were disconnected, I called back & tried to connect to the same representative but was told I couldn't, this time the person I got in no uncertain terms told me if that is what sprint said I used, that is what it is and also told me that when I do an update of minutes on my phone that it is not accurate the only way I can get an accurate reading of my minutes is to call and talk to a sprint rep., I realized I wasn't getting anywhere so I asked to speak to a manager, I was told that it would be a 20-30 minute wait, when the manager came on the phone he was no better but told me that I could not dispute usage on my phone until I have received a bill, he also went on to tell me if I didn't trust sprint to go elsewhere. My contract ended with sprint on August 24,2007 and I went to another carrier and stopped using sprint. I still received a bill from sprint for usage for the rest of August. Today Oct.4,2007 I received a bill from sprint for usage so I called them thinking now I have proof because I haven't used the phones from sprint. Well this is what I would like every past and present sprint customers to know: Sprint's explanation for the usage even if you're not using or answering your phone is once someone calls you even if you don't answer the call &that person leaves a voicemail you are charged 1 minute for each

call because they said that the voicemail is like answering the phone yourself. I asked the manager that told me this it was in my contract she told me she didn't know but that is how it works with every carrier, I informed her that it was not true because I checked her response was if that is not how they work Sprint works that way.



I would like everyone to spread the word and watch your minutes with sprint because you don't have to answer your phone to get charged.