Thursday, January 26, 2006

Date of post: 1/26/2006 6:33:45 PM
Subject: Issue resolved?
Posted by: nrohlem

Update. It appears that this issue is resolved. Checking my CC statement today showed that my CC company has charged back their credit from 01/30/2006 and Sprint has given me a credit.

01/26/2006 REBILLING OF PREVIOUSLY ISSUED CREDIT $273.10 01/26/2006 CHARGE(S) RETURNED TO ESTABLISHMENT -$273.10 01/03/2006 CREDIT PENDING INVESTIGATION OF DISPUTE -$273.10 12/29/2005 REBILLING OF PREVIOUSLY ISSUED CREDIT $273.10 12/17/2005 SPRINTPCS AUTOPYMT ROVERLAND PARK KS $273.10 12/09/2005 A SPRINT PCS 999 OVERLAND PARK KS -$273.10 11/21/2005 CREDIT PENDING INVESTIGATION OF DISPUTE -$273.10 11/16/2005 SPRINTPCS AUTOPYMT ROVERLAND PARK KS $273.10 Four charges plus four credits means that I did receive my credit. All is good for now.

Wednesday, January 18, 2006

Date of post: 1/18/2006 3:57:21 AM
Subject: PCS
Posted by: purpledragonflyz

Hi you probably won't post this but if you do all the better to help others. I know this is a bash site/blog and what I will share isn't typical but here I go. I have worked on many different Sprint projects since 1997 and have been on the PCS program since it's inception. I have done both business and consumer everything from activation to retention. I work here because of the benifits. I have seen many things heard the worst of the worst and fixed most of them or at least explained things like charges so the customer understands & accepts the whys. I also know we have a few to many rotten apples who just don't care and are only for a paycheck until they get caught & fired. GET THEIR ID CALL BACK ASK FOR A MANAGER AND FILE A COMPLAINT THEN GO TO SPRINT.COM "CONTACT US" AND E-MAIL YOUR COMPLAINT!!! PLEASE I BEG YOU DO THIS!!!! On the other hand also don't forget to get that same info to compliment the person for a job well done. I tend to have more great customer experiences because I CARE. I'd say 98% of the time am the person folks ask for a direct line because I am the go to gal and get things done and done right. The other 2% is the irrational customer who generally wants something they don't qualify for. I can't speak directly to your issue but I can say we give Temp. credits which autoreverse in 10 days, if you receive a return kit for a phone and it isn't in the warehouse within 1 bill cycle you are charged for it until it is documented as back to stock and typically other charges can be explained with enough research. Sure I may have you on the phone longer that the "Average Handle Time" of 7.16 minuets (mine is 12-17 minuets average) but dang it I WANT to STOP the calls and FIX the problems NOW!!! You have probably spoken to every manager and with no resolution so perhaps you may ask (if you haven't) to have a program manager look at your account policy indicates that you should receive a return call within 72 hours of their notification of the request. Call *2 on your PCS phone even if you don't have service on it and when you get the automated system (grrrr I hate it) say cancel service. You will get routed to someone with similar training as mine, not to mention SOMEONE IN THE USA (grrr I hate out sourced business)I hope this may help give you answers and hope. I hope it doesn't get me fired for being here or trying to help a customer. As a John Lennon fan....All I am saying is give us a chance. :o}